You can easily register a return through Returnless's online platform. To do this, enter your order number and email address. You do not need to have a customer account. After logging in, you will see an overview of your orders and the associated products. There, you can indicate which items you want to return and start the return process.
No, this is not necessary. You log in with the order number and the email address you used to place the order. This will give you access to the return area.
After you have submitted the return request, you will receive a confirmation email containing your return label. In the Returnless return portal, you can also choose the shipping method that suits you best. Print the label and attach it to the return shipment.
Once we have received your return shipment, we will process it within a maximum of 7 business days. After that, you will receive an email asking whether you would like a refund of the purchase amount or an exchange for the product. Depending on your payment method, the amount is usually credited back to your account within a few business days.
You have 14 days to register a return, starting from the day you received the order. After this period has expired, it is no longer possible to create a return through the return portal.
After receiving the return label, you have 5 days to send the package back.
Yes, it is allowed to try on the products. Please keep in mind that we sell medical and rehabilitation products that are often used by customers during recovery periods. Hygiene is a top priority. Products with signs of use, such as stains from makeup, deodorant, or creams, are considered unsellable. In that case, a depreciation may be applied to the amount you receive back.
Because we sell medical products, we are required to comply with specific laws and regulations. An important part of this is that the production data (such as the LOT number) must always remain visible and intact. This information is stated on the original product packaging.
It is therefore essential that this packaging remains undamaged. Without this information, we cannot guarantee the safety of our customers.
Yes, due to the nature of medical and hygiene products, exceptions apply. Products that have been used, damaged, or where the original packaging is missing or opened cannot be returned. You can find more information about this in our general terms and conditions.
For the full explanation of our return policy and all conditions regarding the right of withdrawal, we refer you to our general terms and conditions.
The address in the footer is our office address. We work with different locations for sending and receiving our products. Each country has its own depot. When you log in to the return portal, the correct address details are automatically displayed for the products you ordered. If you send products directly to our office location, we may forward them to the correct location. The cost of the shipping label will be charged to you as the customer.
